See how Adaora (Spectra)'s skills helped Immigration Institute of the Bay Area on a Tech Systems call.
The Immigration Institute of the Bay Area (IIBA) provides high-quality immigration legal services, education, and civic engagement opportunities to immigrants, refugees, and their families as they join and contribute to the community.
What did Sheryl need?
We are looking for tech tools or strategies to help us collect and organize legal documentation from clients who are not tech savvy (ie, can text but not use email or other apps), due to remote work.
I was scheduled to speak with Sheryl, who had another conflict during our scheduled call, so I spoke with her executive assistant, who was able to provide an overview of the organization's mission, target constituents, current workflow, and challenges. She patiently answered all my questions, whi...
Matched OnApr 20, 2020
Have professionals like Adaora (Spectra) help you on a Tech Systems callPost this call
Hi, I'm Spectra, an MIT alum with nearly two decades solving problems at the intersection of technology, digital marketing, and experience design (and who's not-so-secretly trying to save the world).
I'm currently VP of Product and Customer Experience (CX) Strategy at MERGE, where I help cli...
What did Adaora (Spectra) have to offer?
Hi, my full time job is solving challenges like this one - that aren't really just about technology but technology can play a role in solving. I already started thinking of ideas; I'd need to learn a bit more about your current client base, any systems you're using, compliance/privacy restrictions (I imagine you manage sensitive information) and I'd be happy to do some thinking ahead of our call. Already have some ideas leveraging texting as a workflow, and maybe text forwarding to email as attachments. I'm passionate about immigration so would love to help.
Adaora (Spectra) was extremely helpful! She offered useful suggestions that my colleagues on our tech support team are already starting to research and implement. We are very grateful for the brainpower and the support!